MALICK DIAGNE

Resume

Freight Forwarding & Logistics Leader

16+ years leading international freight operations and teams across Europe, the GCC and Francophone Africa. Operations, commercial and P&L experience at TNT, FedEx and Chapman Freeborn. Based in Dubai, available now.

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Experience

Head of Logistics

LAK3 · Dubai, UAE

  • Supported an early stage B2B and B2C water supply marketplace.
  • Ran the 3PL tender and selection for warehousing and distribution.
  • Contributed to the IT setup of the Watershop ordering and delivery platform.
  • Coordinated water pallet supply for trade shows in Thailand, Portugal, Spain and France, using NFO and dedicated vehicles.
  • Managed bulk transport tenders for isotank and flexitank containers covering several million litres.
  • Developed new water sources and suppliers for the network.

Business Development Manager Cargo

Chapman Freeborn · Dubai, UAE

  • Built a network of 85+ active contacts across Francophone Africa from scratch: freight forwarding, oil and gas, mining, construction, aid and relief.
  • Generated around 10 charter quotation requests a month, valued between €150K and €1.5M.
  • Built deep knowledge of the Francophone Africa air cargo market: regulation, compliance and carrier limits.
  • Employee of the Month for commercial performance and client engagement.

Special Services Major Account Supervisor

TNT, then FedEx · France

  • Ran Special Services freight operations (air, road, express) with P&L accountability: €1M to €2M monthly revenue, team of 15 coordinators.
  • Managed 20+ major accounts in luxury (LVMH), heavy equipment (Caterpillar, JCB), medical (Roche, Beckman) and IT (Xerox), under strict SLAs.
  • Twice took on Country Manager responsibilities during transition periods, with full operational and P&L accountability.
  • Led the TNT to FedEx transition on site across operations, sales, IT and marketing, with zero service disruption.
  • Core member of the SPOTS platform project (quoting, track and trace, invoicing, POD), then led the rollout and staff training.
  • Promoted two coordinators into management roles through coaching.

Special Services SMA & Major Account Coordinator

TNT · France

  • Coordinated Special Services logistics for key, medium and small accounts across many industries.
  • Ran time critical, non standard and charter operations for high value, sensitive shipments.
  • Handled bids, tenders and contract frameworks.
  • Built tailored solutions with subcontractors for complex operational and regulatory constraints.
  • Produced performance reporting and service recovery actions for major accounts.

Customer Service Representative

TNT · France

  • Dedicated contact for major account customers.
  • Managed claims, disputes and service recovery for high value shipments.

Key achievements

  • Awarded 4 FedEx Performance Awards for KPI delivery, operational excellence and customer satisfaction.
  • Delivered ~99% on-time delivery across time-critical, high-volume and high-value international transport operations.
  • Led COVID-19 emergency healthcare logistics, coordinating hazardous goods deliveries to 80 hospitals nationwide.
  • Generated €150K revenue in two days while maintaining 96% SLA performance during a healthcare crisis.
  • Delivered 92% on-time performance across large-scale operations transporting 45,000 parcels, €290K revenue.
  • Recognized as Chapman Freeborn Employee of the Month for outstanding regional cargo commercial performance.
  • Selected twice to assume Country Manager responsibilities during critical organizational transition periods, leading a team of 30 employees with full operational and P&L accountability.

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